Happy Customers

Hi Curtis,

Concerning the external battery, thanks for the (now I know I can say it), « as usual » great response and service.

I received a bike with +/- slight surface damage. I documented that in the photos included in this conversation string. Of course, the main problem was that the bike was not turning on. We solved that together on Thursday evening. In the process I got to disassemble and reassemble the whole bike, specifically the engine. So now I know the bike really well.

Q. Will the fact that I worked on the bike affect the warranty in any way?

I quickly tried the bike out Friday (I went around the block twice) and it seemed to be working ok. I will do a in-depth analysis in the next few weeks and give you (and your team) a full review.

The 3 hours I spent with your bike mechanic (I’m sorry but I forgot his name) and you Thursday evening, convinced me that you are a responsible company dedicated to your clients.

This is actually better that receiving a bike with no problems because it means I can count on you guys.

Thanks again!

As we try to keep the landfills free of e-bikes, it’s disappointing that we couldn’t source out the 35 tooth helical nylon gears to service a Biketrix Swift. A whole new motor/wheel assembly was the remedy. Quick delivery. Nice folks.)

To start a little background. 62ys old. Some physical shortcomings after a stroke. More of an analog kinda guy than a “boomer techie” I had a bike previously. I got the swift belt drive. It arrived very very well packed. An extra set of hands makes assembly easier but if you are 100% physically you could do it easy enough I think. A little sketchy getting used to the controls and how to use them. But as I said I am more of an analogue kinda guy. Now have +/-120k on it and feeling very comfortable on it.
I bought this to “go to town” and was thinking of getting the optional battery right from the start as formula I was using to calculate range said I would be close to using up the change in one. The first 36km round trip to town the battery was drained yes. But I was learning how to use the CVT and as I was informed the batteries “break in” to a certain extent. Long story short the last trip to town saw me get home with 24% battery remaining. That was using the exact same route as my first trip to town with one 1/3 km 16-18% grade. I seem to average 25km/hr on my trip. With a low of +/- 10km/hr on the very steepest grade on this route. As a last. My bony old butt wishes I had gotten a suspended seat post right from the beginning. That is my only perceived short coming. A short coming because I cheeped out. I am going to be very conservative in my ratings below because I have nothing to compare this bike too. I am the first of three old farts I know to have an e-bike.

excellent

My wife and I just got the juggernaut hub duo small and man do we love these bikes. They are worth every penny.

Great service and response to all the questions I asked

Do a bad whether : rain and snow, I used the bike one time. And was great ride. I got 40.7 Km per hour, very ease. We love that red color. Very powerful ebike. Great job Biktrik. Ps: I missed the name : (Challenger2) on bike frame.!!

Assembled in Canada. Bought from China. Marked up dramatically.
Not worth the price.
Asked some questions of their sales staff about their “built in Canada” statements and ended up being talked down to, lied too, and gaslighted in an attempt to avoid the obvious fact that this is more China than Canada.
Add to that the change in tone when I let them know I am after a bunch of e bikes and then blocked on Facebook for having the temerity to point out the false advertising and you have a company that you cannot trust.
Save your money, order the parts from China and assemble yourself. They do.

Hi Curtis,
Concerning the external battery, thanks for the (now I know I can say it), « as usual » great response and service.
I received a bike with +/- slight surface damage. I documented that in the photos included in this conversation string. Of course, the main problem was that the bike was not turning on. We solved that together on Thursday evening. In the process I got to disassemble and reassemble the whole bike, specifically the engine. So now I know the bike really well.
Q. Will the fact that I worked on the bike affect the warranty in any way?
I quickly tried the bike out Friday (I went around the block twice) and it seemed to be working ok. I will do a in-depth analysis in the next few weeks and give you (and your team) a full review.
The 3 hours I spent with your bike mechanic (I’m sorry but I forgot his name) and you Thursday evening, convinced me that you are a responsible company dedicated to your clients.
This is actually better that receiving a bike with no problems because it means I can count on you guys.
Thanks again!

KMC e11 11-speed chain and quick link

Satisfactory…a bit too heavy, might put it on the back carrier.

Love the basket. Well made. Solid (that goes for my bike as well)
At first I had trouble with the basket hitting the front fork, texted biktrix about the problem and the team got right on to the solution, sending me the proper spacers and bolts. And they also sent extension cords for my lights. And I live in ONTARIO
Thank you biktrix

Nice finish. Great components.

I was able to put the bike together with no major issues. My wife and I went right out on a ride and had the best time. We are in our late 50's and feeling like teen agers again lol :)

Puts a big smile on everyone that tries it.

Great snug fit to keep your phone safe and at your fingertip. I prefer a spring within to create a tighter fit while riding. However this cell mount is very good.👍

Great service, great new Juggernaut Ultra Duo 4. Awesome ride!

I’m loving the pd-m42 bike pedals they have a great look and feel secure from slipping off

Easy to assemble town bike. Zippy performance and Canadian made🇨🇦🍁

Electric Bike Replacement Charger

This is my fifth bike. I've riden e-bikes before but this is the first ebike I have purchased. I find the tires good traction in slush and melting ice, the steering stable, the shifting very smooth, and the power assist cadence levels easy to adapt to. I love the turbo throttle for unexpectedly steep hills. Riding in the city for groceries and errands, I usually keep it at level 3, and then just use my shifter to gear up and down as I would normally when I'm riding. I was warned that that rear hub motor engaging might feel like it was kicking too quickly when starting from a full stop, but I don't find that to be a problem. I do feel like the gear range is a bit low, but that may be because I'm used to riding mountain and gravel bikes and using a greater range of gears.
I'm not crazy about the saddle. I'm going to try and do some micro adjustments with the positioning to see if that makes it a bit more comfortable, but I might have to change it.
The bike has already attracted bikethieves, and I was lucky that a friend saw the guy with the angle grinder trying to cut my lock. Biktrix might consider adding a frame-mounted rear wheel lock -similar to what Urban Arrow cargobikes and classic Dutch omafiets have. It is difficult to fit a strong carbon steel lock that attaches the rear wheel (with the motor) to the frame and then whatever you are locking your bike to, partly because the spokes on the wheels are so close together, and the frame shape is so complicated, it's tough to get a lock through. Having a frame-mounted rear wheel lock as a secondary would be very convenient, and make running errands or eating out less anxiety prone. As it is, I've taken to removing the very heavy battery, every time I lock it outside. This is cumbersome because my hands are not huge. A handle on the battery would be a convenience.
That being said I'm having a lot of fun riding it around the city, and loving how easy it is for me to climb out of the steep river valley. I am very happy I bought this bike.

Nice bike good quality fast shipping best deal 2 for 1

We had a very pleasant relation with the service department.

Haven’t been able to ride much yet. The riding I have done has been satisfactory.

I only put 80 km on my bike so far I think that the craftsmanship put into this bike was pretty awesome. I have no complaints about the battery that I’ve done so far. When it warms up I will be riding the bike a lot more and I will be able to give you a better opinion. The 750 watt is incredible power on my bike! Love it!