Happy Customers

Our passionate and global customer community informs and inspires. Biktrix riders share travel stories and photos, offer tips on after-market upgrades, and connect with each other through their common bond as Biktrix eBike owners.

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Real Customers. Real Stories

Read below as real customers share their experience with their Biktrix eBikes and how much everyone loves our electrical bikes!

Cancy C

"It Gave Me An E-Grin From Ear To Ear."

1st ride was 20 miles from home & it gave me an E-Grin from ear to ear! With the speed, torque sensor and thudbuster, I was blown away!

Michael D

"Things Have Changed"

Los Burros road, Pacific Valley, Big Sur, CA. I tried to ride up this grade as a young flatbelly, but the best we could do was park one car at the bottom, and drive the bikes to the top. Now, things have changed.

Daird M

"Priceless."

Being able to go faster than mosquitoes: PRICELESS!

Michael B

"The Smiles And Miles Continue."

Took my Stunner X on my first off-road ride...  The "Smiles & Miles" continue!  It was amazing! Handled the hills and bumps like a champ!

A Feeling Of Freedom

At first, Brenda was completely against the idea of an electric bike...
until she rode one for the first time.  Now, her and her husband are
riding more than ever and having a blast doing it! 

Brenda's knee injury no longer holds her back from exploring her beautiful community.  Watch the film to hear their story.

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A Swiss Army Knife of Bikes

Highly recommended if you want a Swiss Army knife of bikes! It's a beast and I enjoy it every time I ride - checks all my boxes and puts a smile on my face.

Thanks to Roshan and the team for a great package!"

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Changed My Life

"As far as I'm concerned the Biktrix Juggernaut is one of the best e-bikes you can buy. The experience matches the specs and won't disappoint. You can find cheaper bikes, but Biktrix knows what they're doing, and they're a great company to deal with both before and after purchasing. It's an awesome bike at a good price and I can't recommend it enough.

Overall I couldn't be happier I made the decision to order the Juggernaut. It hasn't been that long but it's already having a positive impact on my life."

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#ilovebiktrix

Customer Reviews

Based on 5509 reviews
75%
(4150)
11%
(616)
6%
(330)
3%
(149)
5%
(268)
Canvas Pannier bags

I think these saddle bags are great. Sits and fits the on the bike perfectly except the clips had to be cut off but still work. I called BikTrix customer service about the clips breaking and they sent me another pannier bags 2.0 to fit the larger tube rear rack. I haven’t tried those yet but will. The other set will be used for grouse hunting. Very happy with them regardless.

Bonne pièce de remplacement

Après avoir changé cette pièce car le moteur a pris l’eau et rouillé à l’intérieur, tous est re fonctionne sauf le Bafang Thumb Throttle. Je suis un peu découragé de ça . Pour un moteur soi-disant étanche.

Biktrix Roguehawk FS Step-Thru 2 “OG” model

My Roguehawk FS Step-thru 2 recently arrived. Large frame 26x4. Swapped the right twist throttle to a left thumb throttle, changed the handle grips and seat, tuned the rear derailleur so the shifting is smoother and added a left side mirror. Just personal preference stuff. Still tweaking a few things and working with Biktrix. The customer service has been great. Love the look of this bike. Not too many miles on it so far but the bike is fun and has crazy fast acceleration. And painted over the “RogueHawk” on the bike. Wasn’t a fan of the font they used. Now it just says “OG” 🙂. Note that the seat post tube is short so if you upgrade to another seat post, might have to consider trimming it. This bike is on the heavier side (large frame and 26x4) but is easily powerful enough to crush any hill climbing. Looking forward to hooking up my pet trailer so I can start towing my 2 dogs around 🦮.

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Great bike rides easy

received and unpacked. Went really well.

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Roguehawk SO 2.0, 26" wheels

This is an honest review of the entire process.

The bike was purchased in March 2025 with the expectation that it would be delivered in May 2025. There were issues throughout, including a change in motor brand (Hentach to Bafang) and tariff issues. I purchased a custom colour with the range extending battery, and I requested that the tail light wire not be attached as I didn't want a rear rack on the bike. After numerous delays the bike arrived in early October. The rear light was still wired through so for now I am stuck with a rack until I can figure out how to take the wire out without cutting it (the wiring is inside the frame so it's a little more involved). Also the second battery did not arrive and there is apparently another delay with that. There is no clear information on when it will arrive but I am not optimistic that it will be anytime soon. With all of that I was ready to give a one star review, as my entire riding season was basically ruined. Then I rode it.

I watched the YouTube video that was done by the Bike Cave where he tested the first version (with the 1500W nominal Hentach motor). The power in that video was inadequate for what was advertised. The 2.0 version is a beast. While riding off road in an abandoned area I easily hit 72 km/h (45 mp/h). The torque sensor takes some getting used to and it lurches a little but works great. The bike is an absolute beast and a joy to commute on, but be aware, it's basically a limited speed motorcycle with the amount of power it puts down.

I rode 20km today averaging around 50km and was left with 65% battery, so in Sport and Sport+ mode expect 40-50 km range. With a second battery I would expect the range to be more in the 80 km range. The suspension is comfortable and rides smooth.

Get a sideview mirror for the bike given the speeds the bike goes, but the handle bars are very small and won't fit any that are sold on the website. I tried the 17-22mm which was way too large and then purchased a 14-20mm and that was also too large. I reported to getting one that will attach beside the grip (which is annoying).

If not for the shipping delays and the rear light and rack it would be a 5 star review.

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Fantastic Ebike -Exceeded Expectations.

The RogueHawk FS 2 Step Over is the perfect ebike. Strong power and very customizable, it is perfectly balanced. Build quality is exceptional and the attention to detail is amazing. Although it was a preorder and I waited a long time for it, I was kept informed all the way through. Would definatly recommend Biktrix to anyone looking for a solid and quality ebike.

Easy to ride

When we received our juggernaut lite bike we feel good coz it's a buy one take one deal, the bike is heavy when you lift, but when you ride it, its feel so light and easy to manueuver.

Nike pedals

The pedals are very nice. Nice looking quality and exactly what I was looking for.

P
Biktrix A-Bars
Peter B.
BikTrix A-Bars

The A bar is a good handle bar as it has an extra bar to mount extra things to it. I use it for my phone and a bell. Soon I’ll be putting shotgun holder on it for grouse hunting. A much better handle bar. A recommended item.

Game changer

I’m happy with this seat …very comfy !

Very nice!

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Juggernaut Lite

I am extremely pleased with my new Juggernaut lite.
I ordered it directly from Saskatoon, the process was easy and I was treated with professional courtesy. The bike is everything that I expected, performance and price are outstanding. I highly recommend this product.

Cell Phone Mount

I purchased this cell phone mount for my new Biktrix Juggernaut Lite. I am very pleased how easy it is to install and use. It fits the handle bars well. I am overalll very satisfied with this product.

Fine enough

Great bike. Bad pannier bag. Dont get it.

Less Than 250 Miles and Already a Failure

The bike rides well, but reliability and warranty support are major concerns. My bike is less than a year old with under 250 miles, and the charger has already failed. Unfortunately, Biktrix will not cover the part under warranty since I’m not the original purchaser — even though this is a brand-new product line launched this year.

Support was responsive, but the policy means I now have to pay for a replacement part on a bike that shouldn’t have failed this early. For a new model, that’s disappointing and makes me question long-term durability and support.

If you’re considering this bike, be aware: the product may ride well, but if something goes wrong, coverage is very limited.

Follow-up Response:
Thank you for replying. To clarify: I am not asking for a free part — my concern is that the charger failed with less than 250 miles on a brand-new product line. I also submitted photos of my diagnostic process to support the case.

For transparency, I purchased this bike through a reputable business with the original owner’s details, invoice, and proof of payment. To suggest it may have been stolen is inaccurate and unprofessional.

The core issue is reliability: a component shouldn’t fail this early, especially on a new release. Warranty policy aside, it’s disappointing that the response focuses on shifting responsibility rather than acknowledging the product’s durability and concerns.

Unfortunately, we can't send free parts, batteries and chargers to unknown customers. Warranty covers manufacture defects. When it switches hands, we have no idea if it was a manufacture defect or if someone just stole a bike and didn't get a charger.

A breeze to install

I have to say I was pleasantly surprised by this turn signal kit. Bright and catches the attention of drivers. Love the toggle left and right. Works well, helps you keep your attention on your surroundings. I would definitely buy it again, Thanks Biktrix!

My experience

I love my Roguehawk 2 stepover.. only thing is its on the heavy side so with that being said if your not strong and flexible don't get the stepover... get a step through... I did 49km yesterday and still have 77% for battery ( single battery)

Battery release knob

The replacement knob is made out of metal and works very well. It would be great if the original knob that came with the bike was also made of metal to avoid having to replace the first one!

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent

Bikes are very comfortable, easy, and fun to ride. Well worth the money.

Great seat

Larger size is comfortable, cushioned ride.

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent

Juggernaut Lite

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Jug is fun

Awesome bike with loads of power. Just disappointed it took so long to receive.

C
BiktrixCare+
Customer
Juggernaut lites x 2

Pyrchasef two bikes. Lovevthem but found one to be skipping on peddaling. Contacted Biktrix had bikevtaken to shop to get derailer alligned. Did this but find it still does the skip occasionally. Will return to shop to het it looked again.