Happy Customers

Our passionate and global customer community informs and inspires. Biktrix riders share travel stories and photos, offer tips on after-market upgrades, and connect with each other through their common bond as Biktrix eBike owners.

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Real Customers. Real Stories

Read below as real customers share their experience with their Biktrix eBikes and how much everyone loves our electrical bikes!

Cancy C

"It Gave Me An E-Grin From Ear To Ear."

1st ride was 20 miles from home & it gave me an E-Grin from ear to ear! With the speed, torque sensor and thudbuster, I was blown away!

Michael D

"Things Have Changed"

Los Burros road, Pacific Valley, Big Sur, CA. I tried to ride up this grade as a young flatbelly, but the best we could do was park one car at the bottom, and drive the bikes to the top. Now, things have changed.

Daird M

"Priceless."

Being able to go faster than mosquitoes: PRICELESS!

Michael B

"The Smiles And Miles Continue."

Took my Stunner X on my first off-road ride...  The "Smiles & Miles" continue!  It was amazing! Handled the hills and bumps like a champ!

A Feeling Of Freedom

At first, Brenda was completely against the idea of an electric bike...
until she rode one for the first time.  Now, her and her husband are
riding more than ever and having a blast doing it! 

Brenda's knee injury no longer holds her back from exploring her beautiful community.  Watch the film to hear their story.

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A Swiss Army Knife of Bikes

Highly recommended if you want a Swiss Army knife of bikes! It's a beast and I enjoy it every time I ride - checks all my boxes and puts a smile on my face.

Thanks to Roshan and the team for a great package!"

Read full review

Changed My Life

"As far as I'm concerned the Biktrix Juggernaut is one of the best e-bikes you can buy. The experience matches the specs and won't disappoint. You can find cheaper bikes, but Biktrix knows what they're doing, and they're a great company to deal with both before and after purchasing. It's an awesome bike at a good price and I can't recommend it enough.

Overall I couldn't be happier I made the decision to order the Juggernaut. It hasn't been that long but it's already having a positive impact on my life."

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#ilovebiktrix

Customer Reviews

Based on 5477 reviews
75%
(4129)
11%
(609)
6%
(328)
3%
(147)
5%
(264)

Promend SD-560 Extra Wide Shockproof Comfort Saddle

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
RH ver 2

Ratings based on the bike itself

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent

Assistance and videos are a big help. Need a distributor somewhere in southern Ontario.

K
BiktrixCare+
Kevin D.
Service and shipping

Hi, When I received the Stunner Lite the back brakes were not working. Service sent parts very quickly and I received them in 3 days. In the province of Ontario it would be good for your company to set up bike shops and have them familiar with your line so your customers can feel secure in knowing that the right servicing is being done.

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
More than I expected

This is my 3rd e-bike. My others were, used or cheap. I enjoyed the lifestyle so i decided to treat myself with a well built e-bike this time. What surprised me is how well the components work together, after having lesser bikes in the past, this is something that is noticed and appreciated. i use mine in off road settings for 90% of the time, and I like the power that it offers. I do wish there was an option for a larger battery option for this model, even though i get about 40km of riding before a charge is required. One change that I made is an adjustable handlebar stem, just to accommodate a perfect ride position , although not a requirement.

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Great bikes

We really like the bikes! Seems like solid quality bikes that could last a long time. We’ve had them for a week now and 120 km of biking already. We’ll see what they are like in a year from now. The shipping was an issue. We ordered in mid May with delivery mid July and they came in September.

C
BiktrixCare+
Customer
Receiving our order

We’ve received our bikes in a timely manner everything went as per conversation when order was made,our two bikes unfortunately have not been taken out of shipping boxes, bikes arrived just pryer to us leaving on holidays,the bikes will only be assembled beginning of October,

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
My RogueHawk

I first want to say that I love my ebike. Recently I went on a holiday, and I took my bike on some offroad trails in the mountains to really test it out. Riding the bike on pavement or regular bike trails. The bike preformed excellent. When I took my bike on the offroad trails, I had some minor issues. First the suspension. On some of the rough trails, the suspension did not perform as well as I thought it should. I couldn't find any resources on how to adjust the suspension on my bike. That might have helped. The second issue I had was the controller that regulates how much assistance you set it at. Sometimes when I was riding, over a rough patch of the trail, I would set the assistance to level 1 or 2. Then out of the blue, the assistance would jump to the max level, level 6. So when I started to pedal again, it would surprise me and I had to be careful to regain control again. And the third issues I have is after my trip, and driving almost 200 kms on my bike, with a lot of breaking. the front disc has a slight warp to it, causing it to rub on the one side of the break pads in certain spots on the disc. All in all, I do like my bike, and I enjoy riding it.

Fantastic bike!

We took advantage of the 2for 1 deal this summer and love the bikes. Easy to get around and didn’t take long to figure out. This was my first experience on an electric bike and I’m very pleased

KClamber Spider 24 Spline + 44t Chainring

C
Swift CVT 2
Customer
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Absolutely love this bike

Before buying the Swift CVT 2.0, my wife and I have non-electric bikes but after a move to an area with a lot of very steep hills with one of the biggest ones at the end of our return trip. My old back injury flared up climbing the hills so I wasn't riding like I used to. A friend suggested an e-bike so I wouldn't have to work as hard on the hills. He let me try his e-bike which had a 500W rear-hub motor and used cadence sensors. On his bike, when trying to navigate a complex turn slowly, full power would suddenly kick in and it felt like the rear wheel was trying to drive over me. However, I really liked the more upright seating position and the boost it gave on hills eliminated irritating my back injury. After some digging I discovered that to get that more natural bicycle feeling I was seeking, I learned I should look to get a mid-drive motor with torque sensors. This would only provide assistance in direct correlation to how hard I was pedalling so it would feel much more natural. A local dealer only carried Specialized and Norco brands that were seriously overpriced for a 250W system but I did like the low maintenance belt drive paired with the CVT system.

In my research, I joined ebike companies' support forums and not only watched how the company responded to clients, but I privately reached out to some clients. Every manufacturer had unhappy clients, but it quickly became obvious that Biktrix stood out as they frequently were going above and beyond even on many requests where clients were unreasonable. I decided to order two of the Swift CVT (1.0) but they had no more large frames in stock. They informed me if I was interested I could pre-order the still unannounced CVT 2.0 model, which I did.

The expected delivery time ended up taking almost 3 times longer than they first estimated. Biktrix was so horrible at communicating this they felt more like scammers than business folks. I almost cancelled twice but we decided to hang in there as I trusted my research.

These finally arrived and are an absolute joy to ride. They feel completely natural where the electric motors quietly assist without getting in the way. When I ride on flat paths, I often have the assist turned to 0 (off) or E (lowest) setting. We had ridden about 100 kms before we even remembered they had a thumb throttle. Speaking of the thumb throttle, I ride with my seat high to accommodate my longer legs, which makes it a bit awkward to get on and get going on a heavier bike. Instead of fiddling with getting my pedals into the right starting position, I now use the throttle to get enough momentum to balance before releasing and then pedalling. No more awkward starts.

The CVT transmission is quiet and easy to use. My only complaint is I instinctively keep turning it the wrong way for the first couple weeks. I never have felt like I have to relearn to ride to accommodate quirks of the motor assist and instead the bike responds as I expect, every time. I'm never dreading the big hill on the way home so I enjoy much longer rides.

As for power, we have one very steep paved path (35% grade for a 50m elevation) that these bikes could not come close to carrying us up on its own power alone. But on regular roads and paths with up to an 18% grade, these bikes are fully capable of carrying my weight with ease entirely on their power. 

We did not purchase the second battery so I was worried about range. However, we are getting considerably more range than Biktrix advertised, even when fully loaded with side pannier bags, heavy locks and full water bottles. Keep in mind that other than when climbing a hill, we often have the assist level at the lowest setting and we almost never use the thumb throttle. Even on hills we usually only set it to the 2 or 3 level of assistance. I expect our range is high also because we shift frequently so we don't have to strain ourselves and this means our motor is rarely being strained. Even with all our hills, when I reached 135km, we both still had around 65% battery remaining.

One one trip, we both headed out on a 15.5 km round trip with climbing one big hill at the end (up to 13% grade for 50m elevation) and then a number of very small hills (1-3 meters) along the path. We rode with the lowest level assist, except the final hill on the trip home where we bumped it to level 2-3. We also both had our side pannier bags on although not heavily loaded. We each used only 3% of our battery.

Even though the weight was listed in the specs, the bikes are much heavier than we expected them to be. But at that weight we were also equally surprised that this extra weight didn't seem to be any issue on flat stretches if we had the assist turned off.  We definitely noticed the extra weight starting from a stop and when going up hills. My wife really struggles to lift her medium frame size bike, even with the battery removed. This is not something you are going to want to hike up the stairs to your apartm...

Nice ride

Looks great and rides smoothly. Wasn’t that hard to put together either. I’m looking forward to taking it out more but at first blush a very nice bike.

Great.

Bafang thumb throttle was a breeze to install and work GREAT.

Parts Review

Good quality and I got what I needed and was updated how the delivery was progressing.

Stunner lite 3 step thru

It is an enjoyable bike to ride. I haven't had a lot of opportunities to ride it yet. I look forward riding it soon.

Excellent bikes

Purchased 2 e bikes. Assembly was straightforward. The bikes are excellent. First 20k completed, absolutely zero issues. Cut thru the hills with ease

D
Swift CVT 2
Danny C.
Wow

I am amazed at the innovation, quality components and sheer head turning good looks of the Swift CVT 2. But most of all the enjoyment If riding this Swift for the 1st time. I have a several e-bikes including the Lectric One. Weight wise fairly comparable. The Swift has become my go to 1st choice. So much so, I have another Bitrix on order. The only suggestion I have is include an owners manual with your e-bikes. Customers need one.

Bought 2 straps. Seem to be good quality. woll post more when I use them.

P
BiktrixCare+
Peter M.
Checked out many.

Did a lot of looking around checking many different e-bike companies bikes. I kept ending up comparing all the rest to Biktrix. Well in the end it was no contest. Biktrix juggernauts for both my wife and myself! And we have no regrets on our choice. These new e-bikes are amazing and hands down we are really enjoy our rides on them! We’ve told all our friends family and coworkers, even been stopped by a few strangers who had to ask where we got them!

C
BiktrixCare+
Customer
New ebikes

I received my 2 Juggernaut Lite Plus 19 days ago and am loving them I have had 2 knees replaced in the last 9 months and this is the perfect rehab.

Does not fit Stunner Lite 3

Very nice basket . I’ll have to drill some holes to make it work on the stunner lite 3

Fits perfect on my stunner step over. Good quality!

Dederlo 01D Brake Pads

D
Juggernaut Lite
David S.L.
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Juggernaut Lite

Love the bike. Took longer than expected to receive, but will be great next year for my travel adventures.
I did notice that the top bar must be removed to be able to remove the battery though, how it is designed. so hopefully I won't have to.

T
Mystery Box
Tasha R.
Camo Bag

Sturdy camp bag was my surprise, I didn’t see it at first 🧐🥸. After finding it 😜, great quality.

Great way to amp up more product for our bikes.