Happy Customers

Our passionate and global customer community informs and inspires. Biktrix riders share travel stories and photos, offer tips on after-market upgrades, and connect with each other through their common bond as Biktrix eBike owners.

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Real Customers. Real Stories

Read below as real customers share their experience with their Biktrix eBikes and how much everyone loves our electrical bikes!

Cancy C

"It Gave Me An E-Grin From Ear To Ear."

1st ride was 20 miles from home & it gave me an E-Grin from ear to ear! With the speed, torque sensor and thudbuster, I was blown away!

Michael D

"Things Have Changed"

Los Burros road, Pacific Valley, Big Sur, CA. I tried to ride up this grade as a young flatbelly, but the best we could do was park one car at the bottom, and drive the bikes to the top. Now, things have changed.

Daird M

"Priceless."

Being able to go faster than mosquitoes: PRICELESS!

Michael B

"The Smiles And Miles Continue."

Took my Stunner X on my first off-road ride...  The "Smiles & Miles" continue!  It was amazing! Handled the hills and bumps like a champ!

A Feeling Of Freedom

At first, Brenda was completely against the idea of an electric bike...
until she rode one for the first time.  Now, her and her husband are
riding more than ever and having a blast doing it! 

Brenda's knee injury no longer holds her back from exploring her beautiful community.  Watch the film to hear their story.

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A Swiss Army Knife of Bikes

Highly recommended if you want a Swiss Army knife of bikes! It's a beast and I enjoy it every time I ride - checks all my boxes and puts a smile on my face.

Thanks to Roshan and the team for a great package!"

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Changed My Life

"As far as I'm concerned the Biktrix Juggernaut is one of the best e-bikes you can buy. The experience matches the specs and won't disappoint. You can find cheaper bikes, but Biktrix knows what they're doing, and they're a great company to deal with both before and after purchasing. It's an awesome bike at a good price and I can't recommend it enough.

Overall I couldn't be happier I made the decision to order the Juggernaut. It hasn't been that long but it's already having a positive impact on my life."

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#ilovebiktrix

Customer Reviews

Based on 5436 reviews
75%
(4101)
11%
(601)
6%
(326)
3%
(146)
5%
(262)

One thing thats sets Bitrix apart from other Ebike companies is their quality components. Keep it up guys👍

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent

Ended up trading our bikes in as they just weren't enough for our hills. We worked with the staff and they did what they could to assist us getting onto the bikes that work for us now. Super happy now and can't thank the staff enough

C
BiktrixCare+
Customer

Already replied 4 days ago

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent

Swift Lite 3 Step-Thru

R
Mystery Box
Rick F.
Mystery Box Gift Received

We received a camouflage saddle box for our Kutty FS ebike. Much appreciated. Thanks.
Rick F.-Rosthern

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent

Glad we bought the padded seats as the original is not comfortable!

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Excellent quality

The bike has better quality than I expected. I do wish it had a twist throttle rather than a thumb drive. Also, I wish a booklet containing the computer instruction was available.

Arrived quickly

My husband installed these brake pads on both of our bikes with the help of the online instructions. He tried his but mine just got dome so haven't ridden with the new brake pads. His bike was squealing bad but is quiet now.

I've been very happy with my purchases so far. Only disappointed with the mirrors as I would have rather had bar mounted one. Also it would have been great to have a bear trap carrier on the back. It has been enjoyable to ride.

It works fine

Love my Biktrix

Bought a Lite swift 4 step thru bike with my friend on the BOGO free sale. Love, love, love it! We ride everyday between 12 - 25km and it feels like getting an extra nudge up the hills. Our only regret is that we didn’t buy sooner! We are 64 & 70 year old gals who love to ride our Biktrix.

D
Biktrix A-Bars
Deborah O.
Great Quality and Performance

Bikes are great quality.

C
Swift CVT 2
Customer
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
I Like to Ride My Bike

Great bike that exceeds my expectations. Love riding around my local area. Would 100% recommend to anyone looking to purchase an E-Bike

The best customer service ever !!

From start to finish we have had nothing but exemplary customer service from Biktrix. The products are high quality. The bikes are so well made. We’ve been telling everyone about Biktrix. If you’re looking for a bike don’t go anywhere else.

C
Swift CVT 2
Customer
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Amazing bike!

I love that the bike is assembled in Canada by a Canadian company. Build quality is superb. I have played around with the different speed assist modes and the accelerator and WOW this bike is super smooth. Eats up hills like a champ. I also took advantage of the option to convert it into a step-through configuration, which I prefer. Love my bike. Thanks Biktrix!

L
Juggernaut Lite
Laurie T.
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Just getting it warmed up

I’m finding that the battery lasts longer as you use it. Got the extra wide saddle seat for the other half and he’s not happy with it. Unfortunately we were not given the original seat so I need to ask for that to be shipped. Otherwise, very cool bike. Would be interested in knowing a price for extra batteries.

C
Swift CVT 2
Customer
How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
A lot for your money

Très bon choix de vélo je suis propriétaire d’un autre bon vélo électrique mais le Swift CVT 2 c’est autre choses rapide, doux et silencieux.

Promend SD-560 Extra Wide Shockproof Comfort Saddle

How was the performance of the bike?:
Poor
Excellent
How comfortable was the bike?:
Uncomfortable
Very Comfortable
How was the bike build?:
Poor
Excellent
Surprised

We both love them, more than we expected.

C
TheftCare+
Customer

Great bike lock

Security

This lock is heavy duty. Easy to lock/unlock. Only downside is that it’s heavy to lug around with you but I’ve figured a way to attach it to the carrier rack

replacement charger

I am impressed mostly with the service I have gotten from day one. This replacement part was sent immediately when needed and works great. Keep up the good work

Will not fit properly

I procured these bags with the anticipation that they would be advantageous for transporting items. Nevertheless, they are not compatible with the juggernaut lite. The product description does indicate that the plastic clips may not operate on certain models. The clips prevent the bags from fitting flush with the rear rack. This results in the bags tilting to one side, either in the sprocket or the brake, depending on which side it is leaning. If the clips are not functional, the bags are left with only a couple of not very secure straps that allow them to move freely. I also reached out to customer service before purchasing to inquire about the compatibility of these bags with the juggernaut lite and was assured that they would fit just fine on the bikes. However, now we have bags that cannot be used without potentially damaging the bags due to them dragging and rubbing on the drive train or worse, binding up the bike and causing other issues while riding.

My spouse has initiated communication, but is only receiving standard responses and not providing a solution. I should not be required to make any adjustments to the bag or the bike to ensure functionality. I am quite dissatisfied with this specific product, as it has not been possible to utilize due to fitment problems. I would advise against purchasing these bags for a Juggernaut Lite, as they are ineffective.