Wow just wow. I’ve never ridden this much in my life. These bikes are game changers. My son and I are averaging about 30 km per day. Just a joy to ride. Great job Biktrix.

Was lovely, I would definitely buy from them again

Awesome machine, so much fun, so cool looking, but my brakes sound like crap.

Great bike , love it and so does everyone else!

Using it is really enjoyable. It is a big machine, wildly different than the old beach cruiser. Once the order was shipped, it took 4 days, I was shocked, stunned and excited! Great pace.

The only problem I had/have is the box arrived with oil on the shock side of the package. The bike has air shocks, so the assumption is that it came from the carrier somewhere. Honestly none have said to me the shocks do not have oil. I have no idea if they do or not.

After that small complaint, which is minor, I love this bike.

I’m 65 years old and I purchased the Ultra 1000 and it’s the perfect bike for me. I use it on and off road and I could not be happier.

Juggernaut bikes are some of the best designs and features for the money on the market! I love the customization options when you're ordering. Stuff I would have wanted (larger battery, brakes, thudbuster, a bar, etc came with the bike.
Great company in terms of support. I'm very picky and Biketrix does me well!

I'm an active 72 year old who lives in a small town in the sierras,ca. With lots of hills. This bike has allowed me to get back in the saddle and enjoy riding again. This is a high quality bike with tons of power. If your considering buying this bike, don't hesitate. Thanks to the folks at Biktrik for making a great product. I'm having a blast! Jeff

I have had my Biktrix Juggernaut Ultra Fat Tire for about two weeks. It is an amazing ebike. I have been able to ride up mountains hills in my area without much effort at all. Have already done a 40 mile loop around my lake the ebike was amazing. Just can't wait to get up in the morning and go for a ride.

Juggernaut Ultra 1000

This bike is awesome!! Fun,fun ,fun !!! Just so happens my neighbor just bought a little folding e bike, he brought it over to show me , I said that’s not a e bike this is a e bike, as I opened my garage door! He looked like a porn star that just got out of a ice cold pool! Only it was his ego that had shrinkage! Thanks biktrix team keep up the good work!(no pun intended 😁

Took about 2 weeks to ship from Canada to the US even with weather delays. I use this bike as a daily commuter and I love it. I was worried about the learning curve of shifting at speed with a mid drive but the shift sensor, motor controller, and rear derailleur all work flawlessly to provide smooth shifting even with the throttle pegged. Do this at your own risk though. The motor is very powerful. This bike is not a speed demon, it's a torque monster. It chews through battery life at high speed. 25-30 mph with a head wind it goes through 5-10% per mile. Throttle only. This thing eats hills for breakfast. Pedal assist 1 lowest gear just stand up on the pedals and it'll pull you through any hill your tires can get traction on. I haven't done a long range test yet and I've been making the bike work hard so I'm sure I'll get more and more efficiency out of the battery as the new ebike excitement wears off and my enjoyment of pedaling returns. Get two batteries! Great work Biktrix! This things a game changer for me.
Rider: 185lbs.

The Juggernaut Ultra 1000 is a winner. This thing has me riding prime, cruising the trails with ease. The throttle is so much fun to get speed. Great service, don't think twice...it's worth it!

Very satisfied

THE GOOD: Ultra 1000 delivered 2/26/21

THE NOT SO GOOD: issues discovered during bike setup:

A. battery fitment issue (battery does not set correctly in holder requires extraordinary pressure to seat battery, causing scraped paint on frame edge), B. worn paint/bare metal area on wheel rim (assuming paint was worn off during shipment).

MORE NOT SO GOOD: Issues after the first short maiden ride and post-ride inspection:
A. 7/8 spokes on rear wheel loose, 4 spokes on front-wheel loose,
B. derailleur out of adjustment (jumping gears).

Contacted Support via email, took to a local bike shop for inspection. Apparently, wheels were not completely set up prior to shipment. Spokes require tightening and wheels trued ($50)...derailleur required adjustment ($13).

THE BAD: CUSTOMER SUPPORT AND RESPONSE: after a brief period of initial great response...in which I performed tasks requested of me, provided photos and video of battery fitment issue, copies of invoice for derailleur adjustment and cost to tighten spokes and true wheels, as well as the contact information of local bike shop owner for any questions; along with multiple emails to Eddy, and messages/call back number left for support help.

Before communication ceased...Eddy informed me to give them a day to look over all the issues before approving my spoke tightening and wheel trueing because they would want to address everything together (i.e. battery fitment and spokes tightening and wheel trueing). ok fair enough!
My next and last communication from Eddy was to remove and reinstall the lower battery bracket if that doesn't work remove and reinstall the upper battery bracket and let them know...which I did...last of any communications.

So with no communication as to approval for shop work (spoke tightening and wheel trueing) which is scheduled for tomorrow (bike shop working me into their full schedule), I'm left on my own to get what's clearly QC and warranty issues done on my own.

Then there is the problem with the battery fitment!

If anything changes and i get my issues corrected I will gladly update and change my rating! Very disappointed with what I thought was a quality company with a good CS reputation!

UPDATE 3/5/21 (e-mail Sent to Eddy)

Eddy seeing I did not receive any response from you until nearly 5 pm and needing to have the bike there before the shop's closing time of 5pm, the bike was dropped off already!
So needless to say I was unable to attempt the battery install per the video in your attachment... Although I've already attempted it multiple times.

I kept you informed and aware of this appointment...after no response either by email or phone yesterday I had to make a decision on my own to have the necessary work done i.e. spokes tighten and wheels trued.
I decided this was my best path forward both for my long-term riding safety and the protection of my substantial investment.
But also, in hopes that the battery fitment issue would eventually get corrected either by Biktrix or worst case by other means.

My confidence as an initially trusting buyer based largely on your companies stellar customer reviews and my personal desire to support a small business has now turned to frustration and disappointment.

Now I have some questions for Biktrix. First will they reimburse me the $13 for the derailleur adjustment plus the $50 for the spoke tightening and trueing of the wheels per the documents I previously provided from the bike shop?

Also when I dropped off the bike I spoke to them about my battery fitment problem and that I was awaiting a response from you.
I asked if I were to bring the battery in when I pick up my bike whether they could try and seat it properly or determine where the problem could be. They were willing to try it. So now that I have this additional video I can show them...which may help. Would Biktrix approve this action by the shop?

Finally, as you know the bike is unrideable...due to these issues. The joy and anticipation of experiencing my new e-bike greatly diminished... however, even with all this I see an opportunity here for Biktrix to salvage this relationship and earn a stanch advocate!

I'm yet hopeful this will be the case! I look forward to Biktrix's timely response positive resolution!
ty Jim

The bike was held up in Memphis for a few days. FedEx tried to deliver on Monday, but I wasn't available. Hoping it will be here soon.

the whole experience from 1 st conversation to purchase was exceptional. Definitely recommend buying from Biktrix.

I’ve owned and ridden quite a few brands of e bikes and this one blows the competition out the water on structural integrity, torque, functionality, and strength to climb steep South MS hills with ease.

Did heavy research before buying. Met or exceeded expectations. Going to buy another one for my wife.

Initially I contacted Biktrix via email and had numerous contacts with Sara-Jane.She was fantastic, knowledgable, and patient. She even returned calls to me in person to ensure my questions were answered. Next step was a video visit to the store for a tour of the bike I wanted to purchase. I got so much more than I anticipated as I spent an hour seeing the various features and upgrades available. I placed the order, received timely updates on build-up and shipping until the moment it arrived! Excellent product and outstanding customer service.

I couldn't be happier with my Cobalt Blue Juggernaut Ultra 1000. What makes the bike even better is the stellar customer support from all the Biktrix divisions. I have over 200 mile on my Juggernaut Ultra 1000 and going for many more. Thanks Roshan and the entire staff there at Biktrix.

It was a great thrill to ride gliding around magical !

My wife and I decided to get ourselves e-bikes for Christmas, and since I've never owned one before, I did a ton of research on them. I decided on the Juggernaut Ultra 1000 for my wife and I. Some reasons I went with the Biktrix products: They gave me the most for my money. The most quality, the most value, the most utility. I went with the Juggernaut because of the very powerful mid-drive motor, which allows for torque sensing pedal assist. We are not hard core bicyclists or mountain bikers (we are 57 years old), so I customized the bike for mostly street riding with some easy trail riding. I changed out the handlebars to the A-bars, I upgraded the seatpost to the Thudbuster suspension, I changed the seat to the comfort cruiser seat, and I added comfort grips and a rear view mirror. I also upgraded the headlights to the Armageddon and the battery to the 21Ah. For tires, I chose the 27.5 x 3.00 tires. I have had the bikes now for about a month, and let me tell you, they are Beasts! So much so that they were a little intimidating when we first received them, especially for my wife. That intimidation quickly turned into sheer joy upon our first test ride. The powerful motor turns the large, heavy bike into an easy to ride pussycat! Simply setting the pedal assist to your preferred level allows you to get as much or little exercise as you desire. If you really want or need power/speed, simply hit the throttle. After riding it around the neighborhood to familiarize ourselves with the operation of the bikes, my wife and I rode them sixteen miles on a riverside trail (mostly paved with a little easy trail riding). I have ridden on this trail several times before on a regular bike, but with the Biktrix e-bikes, it was literally the most fun I've had riding a bike in many many years. I am very happy with the bike itself as well as all of the upgrades/accessories I chose. Another reason I chose this e-bike was availability. In the age of COVID, e-bikes are in high demand. Biktrix listed the bikes as 'in-stock', while many other companies projected deliveries into March or April. I had two minor issues with the purchase of the bikes. One, they took longer to arrive than I expected. As it turns out, that was caused by several factors: Biktrix assembles the bikes with the accessories you order, so that you don't have to when the bike arrives, and that takes a little time. Some of the options happened to be out of stock, which delayed the order by a couple of days, and, the bikes ship from Canada, so it takes a little time to clear customs. I think Biktrix should have been a little more proactive in keeping me updated, but to their credit, when I emailed asking for an update, they responded very quickly. The second issue I had was that one of the bikes had a defective tire tube. Again, I contacted Biktrix via email and they quickly offered to FedEx a new tube with no additional charges. I asked if they would sell me a couple of extra tubes so that I would have some back ups, and they sold them to me for less than anywhere else I looked, plus free shipping. In summary, I am thrilled with the quality of the product that Biktrix sold me, and I am impressed with the customer service they have given me. I look forward to many years of enjoyment from these bicycles and I highly recommend them to anyone looking for an e-bike.

Juggernaut Ultra 1000

Great bike, but battery charge lasts in low end of advertised range.

As this was my first ebike I did a boat load of research before my purchase. My requirements were a mid-drive bike with at least 500W and a long range battery and hydraulic brakes. The Juggernaut Ultra 1000 far exceeded the power requirement (who ever said no to more horsepower???) and checked off all other boxes at a competitive price point.

Once shipped the bike arrived in a week and was very easy to assemble. I had some questions on adjustments after my first ride and scheduled a video call with support who addressed those concerns in about 20 minutes. Since I have some knowledge of bike adjusting and repair, it was no problem to do the adjustments they suggested but they did offer a credit if I chose to bring it to a local bike shop, which wasn’t necessary.

That brings me to my other requirement of a company that is responsive and supports their products. I have seen/heard others who have the expectation of getting a phone rep whenever they call. I’ve learned in my search that all these companies have a high demand and they do not operate like a local bike shop where someone is able to answer the phone at the ready. Biktrix always answers my emails within a business day and follow up replies are quicker. They have been piloting scheduled video calls for sales and support, which I think is a brilliant idea, it definitely worked for me!

Between my experiences with Biktrix as a company and the build quality and enjoyment I get out of riding my Juggernaut Ultra 1000, I have already placed a second order for a Juggernaut Duo Ultra step thru for my wife, which is exactly the type of bike she wanted as well!

Have not had a chance to ride yet due to weather, but looking forward to Spring!