Overview
Broke the derailleur hanger on your eBike? View our assortment of replacement options and get back to riding!
Need A Hand?
Buy two or three, for the price of shipping to the USA you’ll be glad you did.
Derailleur Hangers
The derailer is great, although it's a good the I did not get the derailer the the tech support suggested. It would have been the wrong one even though he had the exact model of the bike from the original order of the bike. Should not have been that hard to figure out.Feel free to contact me for more information about this.
Derailleur Hangers
Good to have a spare just in case on a ride.
After an order mixup, I was very pleased with the resolution. I feel like a valued customer after my order was handled promptly and fairly.
My bike wasn’t shifting as crisply as it used to so I replaced the shift cable and housing and it got a little better but after testing I noticed my chain skip on the two smallest cogs. I couldn’t even tell it was bent. This was the next cheapest thing to try and fix it, so…. What do you know. My shifts are quick smooth and precise. No chain skip either.
The guys were quick to respond and helpful in finding the correct replacement part. My only concern was the cost of the part itself and shipping.
Derailleur Hangers
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I stripped the threads on my Juggernaut Ultra Derailleur hanger. Biktrix had several that were similar, so I sent them a couple of pictures. Within acouple of hours I had an email with the part #, Ordered online, was riding in 2 days. Great job Biktrix!!
First class how quick it took to arrive most pleased. Could you please send me a email address if I need any more parts for my bike thank you.
The actual part I received required modification to fit my Stunner X. While delayed almost 10 days after my order, Biktrix did ship the item as "Priority" on Fed-Ex.
Accidentally damaging my new-ish Stunner X's Derailleur and the Hanger required replacing both. All bike parts (especially E-Bikes) are scarce and are very difficult to get. I had to purchase a different model derailleur (better, but more expensive) but the Derailleur hanger bracket must be the 'right one'.
I think Biktrix is a great company. I would buy another bike from them without question.
The caveat: I received, from them, a replacement hanger that wasn't the correct one. It was the only one they had listed for my bike; was not sent until I'd spoken with at least 2 Biktrix representatives; was very expensive however they sent it priority/Fed-Ex.
2 weeks from order to receive part that took 3 days to get here. The part was wrong: however I modified it and managed to get it to work eventually. I will ad that while waiting, I did find the exact replacement hanger bracket from 2 other vendors, average cost just over $5 each, shipped. I received them 1 day after Biktrix item came that I'd modified and installed immediately.
The replacement derailleur I had to buy (online elsewhere, Biktrix did not have this) was exactly the same mounting (my new replacement was the Deore model, stock-original was the Aliva model). I'm happily riding again is the end result.
Summary: Hard to get part supplied required modification even tho' it was quite expensive. Biktrix did all they could in light of parts shortages. Even going so far as to upgrade shipping for me.