FREQUENTLY ASKED QUESTIONS

In Canada, each province declares the legality of electric bikes. An eBike is considered legal if it:

• is equipped with an electric assist motor that is no larger than 500 watts
• is designed to be propelled with the combination of muscular power and power assist from the electric motor
• cannot be operated at a speed of greater than 32 km/h (20 mph) on any level service

Please check with your local jurisdiction for more information.

In the USA, a road-legal electric bike must meet the following requirements:

• two or three wheels
• fully operable pedals
• 750 watts maximum
• A maximum speed of less than 20-MPH on the motor only, on level ground, with a 170-pound rider

State laws in the USA vary widely. Please check with your local jurisdiction for more information.

Our bikes are some of the lightest power: weight ratio eBikes available. The Juggernaut weighs around 68 lbs and the Stunner weighs around 60 lbs, including battery and motor installed on the bike.

No. Using the battery's motor to recharge the battery is called regenerative braking. We explain why our bikes don't support this in the next question.

No. We strongly believe that the cost does not justify the benefit. We found that eBikes simply don’t have enough inertia or speed to support regenerative braking like most hybrid cars. Some people claim that they get about 10-15% more mileage from their regenerative braking systems. Frankly, instead of spending $500+ for a regenerative braking system, you could pay $200+ to upgrade your battery to over 30% capacity.

The total capacity of a battery can be measured in terms of watt-hours. A 48V10.4Ah battery has 48x10.4=499.2watt-hour. That is, a 500 watt motor running at full load can run on this battery for one hour. Hence, the faster you drive, the faster you drain the battery. Our bikes are speed limited to 32 kph / 20 mph. Unless you ask us to remove this limit for off-road use only. An unlocked Stunner or Juggernaut will reach speeds of up to 50 km/hr or 32 mph.

Our bikes come standard with a 2A charger. With the standard charger, the battery completely recharges in about 4 hours.

Bikes are shipped with all necessary hardware, but some additional tools are required.

Assembly includes 3 simple steps:

1. Install front wheel and front fender

• quick-release wheels - no tools required
• nutted wheels - size 15mm open wrench
• fender - size 4 & 5 Allen hex key

2. Install handlebar

• handlebar - size 4 & 5 Allen hex key

3. Install pedals

• pedals - size 15mm open wrench

These models have additional install tips:

• comes with Step 1 completed, start with Step 2

• front light must be installed with front fender during Step 1

All our bikes are covered with a 12-month warranty. Other accessories are backed with a 6-month warranty.

Our bikes have been ridden in really rough conditions, and have performed without any issues. That being said, our motors and batteries should never be completely submerged in water.

No, we do not have tubeless tires on our bikes yet.

It depends on which model you select, for example, the maximum weight supported on our rigid fork Juggernaut HD is 320-340 lbs or (145-155 kgs). Most of our bikes easily support riders with weights between 100-300 lbs (45-135 kgs).

You can use our free eBike recommendation quiz OR you can call 1-866-BIKTRIX or chat with one of our agents online.

For normal orders, we ship the bike within 3-4 business days. Average deliveries take from 5-10 business days, after shipping, depending on your location.

You have 14 days to return the bike from the date of delivery. For more information on our return policy please refer to the Right of Return section on our Terms of Service