I was surprised that everything I needed was readily available and how quickly the order was processed and shipped

I purchased a replacement knob for the battery release. It was shipped the same day and made it to Vermont in two days. Awesome customer service. The knob came, all shiny and clean. It was brand new. I took the old broken one out ad the new release knob gives me a nice piece to get my fingers on and it turns just like a well made lever would. This is one of the best turn-y things I've ever turned. It's like it was made for fingers.

Mine shattered and I needed a new one so to my surprise they are available
Got a new one works perfect

My battery thumb lock on Hub Duo broke. It was made of plastic. Biktrix support sent me a metal one as a replacement. That is good because it now will never break again. The support of Biktrix is very good. They are very fast to respond if you have a problem with your bike. The bikes are not perfect, no bike is. Any bike can have a defect. But what makes a bike great is if the company that sells it, supports it. Biktrix does that.

The original knob was plastic and broke easily while the replacement appears to be metal and obviously much more durable.

No issues with rectifying my problem.
Shipping took longer than expected but I’m happy and know that shipping times are out of your hands.

All good

Awesome service Battery was replaced immediately

price was fine for the part, but for something the size of a bottle cap the shipping was absurd.